Cache of job #13700684

Job Title

IT Support Analyst

Employer

Matrix Recruitment

Location

Carlow, Wicklow

Description

What you need to know. You will work as an IT Support Analyst for our client, a successful international large Irish Food company, based in Wicklow. This company promotes growth from within , supporting your professional development . You will be joining a team of people who work together to achieve operational success. This is a full-time and permanent role offering a competitive salary and benefits. Your new job. Key duties & responsibilities: Provide hardware and software support, either remotely or at local level to all Desktop, Laptop PC’s, and printers. Apply appropriate fixes or escalate to management for further advice. Update all User queries through incident logging system with regard to call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements. Document and submit new solutions into ICT knowledgebase. Responsible for delivery and installation of new ICT hardware and software in line with current processes and procedures. Ensure Site documentation is accurate, timely and relevant. Provide a helpful and professional service at all times. Responsible for ensuring the ICT standards and Policies are maintained and implemented at Site level. Responsible for maintenance and support for Site Infrastructure. Ensure all Desktop and laptops PC’s are patched to the highest available level and all have the latest Anti-Virus Updates installed. Ability to support users from all levels, able to support users remotely. If required ,interface with development teams to help with the rollout of new applications. Hardware – Windows Desktop and Laptop PC’s, Printers, Mobile devices (e.g. iPhones, Android, WIN phones and some WIN tablets. Communications - LAN support, cabling structures, Telephony support (where relevant), Remote access mobility hardware solutions (e.g. iPhone, 3G cards etc.). Operating Systems - Windows XP, Windows 7, Windows 8 and Windows 10. Software - Anti-virus, Office 365, Asset Management- to include asset details, license recording, remote desktop, patch management, Encryption. Active Directory – Good understanding of AD, user account, groups and permissions. What are we looking for? An IT qualification - preferably National Diploma level. Minimum of two years related experience and/or training; or the equivalent combination of education and experience. An in depth understanding of Desktop Operating Systems, Windows XP/ Windows 7/ Windows 8, Windows 10. A good knowledge of Microsoft Office, including Office365. Good troubleshooting skills. Be able to diagnose and if necessary, repair PC, Laptop and printer faults. Experience of Production printing systems such as Zebra, Datamax and Intermec printers, as well as Print and Apply machinery. Desirable: Knowledge of Microsoft System Centre Configuration manager (SCCM). Antivirus (McAfee) and Encryption (DDPE) knowledge is advantageous. Experience of working in a large scale manufacturing environment is distinct advantage. Apply for this job now or get in touch with Sarah O’Donnell on 051-353825. Matrix Recruitment Group is committed to providing a professional service where all CV's are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent. This job originally appeared on RecruitIreland.com.

Date Added

2559 days ago

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